Does a broker have a legal duty to provide recent indicative ask and bids?

@phildawson Thank you for the heads up, Phil, we’ll check what’s going on. :eyes:

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in reference to pineapple power, for some reason whatever price limit I try and set I get a message that it’s too far from current price!

I didn’t really understand your analogy much.

However, yes my bad I didn’t realise this was INVEST/ISA from what I read. Jumped to concluding it was a CFD issue as those seem common. Sorry for that.

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:sweat_smile: my bad analogy was probably fitting then in being confusing.

I was basically saying how the recommendation for using CMC bares absolutely no relevance to the Bloombergs quote issue.

So it’s a bit like if I was trying to water ski and kept falling down, and someone shouted over

“Just suck it up, use a hovercraft” :mega: :man_shrugging:

“Thanks but my aims not to just to float on water I’m trying to water ski.” :face_with_raised_eyebrow:

Also I was a bit frustrated as I’ve dedicated many many hours to this. So it’s a bit like reading the whole war and peace. Getting to the very last page and someone interjecting saying “meh” I recommend Delia Smith’s latest cook book, read that instead.
Argh, but I’m not looking for recipes :man_facepalming:

Hopefully that conveys my grumpy response. :joy:

Have you got another update? Nothing really seems to be fixed unfortunately?

A lot still haven’t had a quote since Friday, despite all other brokers updating this morning at 8:00am

It’s now 9:15am :neutral_face:

@phildawson We only acknowledge quotes that enter during the “working schedule” 08:00 - 16:30 UK time. In this case, there haven’t been any new quotes for Alba Mineral resources during this time. Screenshot timezone is GMT+2.



@David

Should it have picked up the 0.39 ask on open 08:00:02am, then updated with the uncrossing at 08:00:06am to 0.42, and then the 08:01:02 to 0.44

You can then see the ask fluctuating between 0.44 and 0.42. Is it because they pick up AQSE too?

Shouldn’t T212 have got the open 0.39 still?

@David here’s KEFI this morning why did Bloomberg not get the 1.975 and 1.995 quotes between 8:00 and 8:12 like all other brokers managed to do?

You can see below the 54 trades that happened before Bloomberg woke up.

@phildawson We’d pick it up only if it updated during the said working schedule.

As for KEFI, we’re looking into it.

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@David cheers about KEFI

Re ALBA Isn’t after 8:00 in the working schedule is what I mean so doesn’t the opening 0.39 at 8:00:02 count?

Shouldn’t we have seen that plotted and then the 0.42? (I assume Bloomberg has no knowledge of the 0.44 trades happening on AQSE only the LSE)

@phildawson Bloomberg did update the last trade price but not BID/ASK, presumably because they’re equal to the ones from Friday:

@David it wasn’t a close of 0.39 it was 0.42 which what T212 was still showing. So yeah it basically missed that 0.39 opening you can see in the terminal.

You can see it’s randomly kicked in at 11am for absolutely no reason.

If it was going to do this weird pinging between 0.423 and 0.424 why do it at 11am and not since 8am

What’s this significance of 11:00:10 other than 11am is an auction time. These are all ordinary orders with the same timestamp. Enough to wake up Bloombergs feed.

@David spotted these zero spreads which aren’t zero.

EMH European Metals Holdings Ltd. 63 63 Illiquid AIM 2
AAAP Anglo African Agriculture PLC 7.5 7.5 XLON
HUNT Hunters Property PLC 65 65 Illiquid AIM 2
ICON Iconic Labs PLC 0.006 0.006 XLON
PGR Phoenix Global Resources PLC 4.5 4.5 Illiquid AIM 1
LOOK Lookers PLC 21 21 XLON
AGTA Agriterra Ltd 7.5 7.5 Illiquid AIM 1
LFI London Finance & Investment Group PLC 31 31 XLON

Screenshot 2021-01-25 at 13.15.09

Screenshot 2021-01-25 at 13.17.05

Lookers ?

Screenshot 2021-01-25 at 13.19.13

@David three aim stocks KEFI, GGP and ALBA all wrong again. Edit: 20 mins (so far) from open and no new quotes.

KEFI

Should be 1.995 ask and 1.7 bid

GGP

Should be 27.50 ask and 26.75 bid

ALBA

Should be 0.37 ask and 0.35 bid

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@David half 8 now and still nothing. I can see the correct current best ask and bids in any other broker.

So whilst Bloomberg have updated to pull through every minute the actual values are still completely wrong. So you can see here we have 8:00-8:30 however each minute candle is wrong. Completely pointless.

Below you can see 1.995 since open. Why on earth is it plotting 1.826 (and between 1.825-1.827)

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Only one hour and five minutes late

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Thank you for trying to sort these issues out @phildawson. Looks like a lot of effort for something that affects many of us. :+1:t2:

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Thanks appreciate the comment.

I’ve been trying to get this sorted for a year now. I was hoping not to spend 2021 doing this but it needs to be sorted. As you say it affects many, its not just low cap stocks either, the data feed affects all stocks. Even something like when a stock unhalts it takes forever for Bloomberg to wake up. The longest I’ve seen was about 3 hours after it had resumed before it picked up a new quote. Completely unacceptable.

Half the battle was getting T212 to acknowledge there was an issue and to stop blaming me or the stocks. It seems to be the case after months of support tickets and chats that @David is on the case (and hopefully still on the case as Bloombergs recent “improvement” did fuck all).

I just don’t know how Bloomberg can get away with having such a shit data feed that doesn’t even match its own Terminal output. :man_facepalming:

I really wish T212 would just nuke Bloomberg and swap to a reliable liquidity provider.

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@phildawson Made some improvements, should be better tomorrow. :hammer_and_wrench:

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@David thanks, ooc is that T212 making improvements, or Bloomberg saying they have again?

Are there any other providers you can use instead of Bloomberg or are T212 stuck in a contract :handshake: for a set time?

I’m staggered given such a big name it can have such a bad data feed, or that they can’t run basic health checks against their own terminal to make sure its consistent and indicative. :man_facepalming:

I assume this is affecting any client of theirs in the World and not just T212 so collectively that must be many many millions of ÂŁ that retail customers are either paying more that they expected, or receiving a lot less than expected with market orders and the dodgy indicative prices.