Its now 9:37 and the German stocks are still not live. Please advise. @Team212 @David @George

In the app there is a “Chat with us” option where you pick a topic and “chat”. Don’t know if it’s live though, as in someone sitting waiting on the end or you’ll get a message back when it’s seen.

They must hide it very well then. Or did they now cut off the hours? It used to be 24/7 no?

No idea, I’ve not had to use it. On Android it’s not hidden, hamburger button, and it’s there. iOS might be different. [Screenshot_20200701-085731]

not seeing anything at all, nor on web nor on iPhone, iPad All I see is contact us, redirects me to a contact form, which is useless since it took them last time 4 days to reply. and on iPhone, a similar contact form. But no live chat

German exchange is having technical issues. Go grab a coffee chill out. WDI will hit €8 today once opens so calm the ham

[image] Live Chat - Missing ISA TopUp 🤝 Help Our team updated your ticket almost an hour ago, please refer to it should further information is required, and our team will help you out. About the third-party payment - please check the following article . The Live chat is c…

Deutsche Börse has technical issues. It is not something T212 can solve. Has ben mentioned a few times earlier. It’s not that hard to understand… :wink:

That’s not my ticket. But now I am just furious about the response given. Which is very differently projected in the thread linked to it (which makes a lot more sense about working on remote) It made it look like you’re favoring client A over client B.

The point was that the chat is partially available as a load-balancing measure. We work with data & statistics, based on which we decide when & under what circumstances the chat will be available - that way we are ensuring that we’ll be able to attend timely all incoming inquiries.

[image] German stock trading platform Xetra down, all securities affected German stock trading platform Xetra down, all securities affected

German stocks are not live yet - ✅ Solved

🤝 Help

Tony.V July 1, 2020, 8:05am 18

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German stocks are not live yet - ✅ Solved

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