I would say due to application chat being disabled, some folks dislike email sending, or have sent email but no reply. So they google and find community
This post is meant to help the majority of the community who are facing an appropriate and unclear Responses from T212 ID team.
I am happy to read that the average account verification should take 72 hours and that the review period will be reset for any updates made on proof of address document ensuring fairness.
However, the issue is that the answers that we get from the ID team are not personalized and just ask to give a proof of address again and again without giving the reasons for rejections.
We understand that there is an overload due to the huge demand which prove the popularity of T212, having said that the ID verification process should be reviewed to avoid having people waiting up to 7 times 72 hours to validate their proof of address.
Looking forward for your clarification and actions solving this recurrent issue.
@Sid We appreciate how important it is, along with the regular email feedback, for a client to receive a more detailed explanation by a member of our team. Hence the reason why we have a live chat. As you mentioned, however, right now that option is not available (as per the details provided here), and we rely on the fact that clients will follow the instructions and provide the requested documents accurately. Nonetheless, I can see that your account is already active, so welcome aboard!
@VusalHuseyn I noticed that our team sent you a detailed email about what we can accept. Please refer to it.
Once again, guys - please excuse the delay and the inconvenience.
@VusalHuseyn Yes, because we have received a screenshot converted into a PDF. Instead, we need the original PDF, downloaded via your online banking.
Moreover - the statement should not be modified any way by you. If anything has been edited or added, it needs to be certified by the bank, with a stamp over the edited part.
I uploaded a bank statement which is downloaded via online banking, you rejected again and again 3 days ago. Then, I uploaded a photo of an original bank statement, I’m waiting for your response over 63 hours.