@Sid We appreciate how important it is, along with the regular email feedback, for a client to receive a more detailed explanation by a member of our team. Hence the reason why we have a live chat. As you mentioned, however, right now that option is not available (as per the details provided here), and we rely on the fact that clients will follow the instructions and provide the requested documents accurately. Nonetheless, I can see that your account is already active, so welcome aboard!
@VusalHuseyn I noticed that our team sent you a detailed email about what we can accept. Please refer to it.
Once again, guys - please excuse the delay and the inconvenience. 