What has happened to live chat !? It’s gone from my drop down menu overnight !?
Yes, we temporally disabled it so we can catch up with the volume. You can expect the chat to be available soon again.
We’re experiencing a high volume of inquiries, thus the reason why you might experience a delay before reaching our team.
On the other hand - the chat is partially available as we need to balance the upcoming load. Nonetheless, feel free to reach us at
firstname.lastname@example.org, and we’ll get back to you.
Edit: We will temporally disable the chat. The high volume requires this measure to ensure that we can balance the upcoming load.
Thank you but meanwhile I have an urgent case that was elevated over the last week and I still have no answer
What has happend to the feature? was really useful! Will it be coming back?
They usually disable it, when there is a huge amount of requests.
It should come back soon, so it is still working but momentarily disabled
Don’t mind it being disabled but still awaiting to hear back from a email from 5 days ago
Today, Jan 9, 2020, and Live Chat is disabled again. It’s okay but, at least reply to the emails.
I asked for deleting my account(to be able to recreate a new account with a new country - or if it is possible to change the country of the current one, it’s okay with me to keep this one) but, I got no response!
I’ve asked to delete my account(as I want to change my country). It’s been 3 days since I’ve sent an email to
email@example.com but, I got no response.
It’d be great if someone from the support team could help me with this issue as I want to recreate my account(with the same email and new country) and start to invest again.
I’ve withdrawn all funds and it was €0 till today that a company shared 0€.53 - an ordinary dividend per share - which I can not withdraw that small amount of course.
I have the same situation and I talked with two support team members and both of them told me I have to close my account!
I sold all of my stocks and investments for that and now, you say it was possible to change my country with my current account!
We’re catching up with the volume, thus why the chat is currently unavailable. We’re constantly expanding our teams so we keep up with the demand . Bear with us, please.
Hi, any update on the live chat feature?