I really need your help. I’ve been using the iOS App for a few days and I was really happy. I’ve added my first funds, I invested in my first stock, however, when I tried to open the website on my laptop to add more funds, my portfolio literally disappeared, and with that my investments. In my “History” it’s not even shown that I have bought those stocks. I tried to contact the phone number 10 times yesterday, but no reply. I also sent 3 messages with both the app and the website forms but no answers. The live-chat is currently unavailable. I would really appreciate your help.
Thank you in advance for taking the time to answer me.
All your positions and portfolio are present in your Practice account. It seems like you mistakenly managed that account instead of the Real money one.
Indeed, there’s isn’t a bug. My bad. Sorry for this misunderstanding. I just found my positions on the demo account.
Thank you so much for your help Tony. Very fast and efficient!!
I sold 2200 shares of hexo on limit order using my trading 212 invest account today (09/06/2020) as soon as the market opened. Once that was processed i got a message saying something related to negative balance. Right now I can see everything is zero in my portfolio section whereas in the top middle I can see only some of my my funds. The rest are missing. I even deposited further funds to see if that would help bring them back but it didn’t. Please help!
