To start with:
- More information about the promotion is available both in T&C page and also in our Help Centre. In both you can find that:
The free share is randomly selected, and its value will be up to 100 USD/ 100 GBP/ 100 EUR.
So, I can’t find as reasonable the statement that you were misled by us in any way.
- While I appreciate that we should provide faster assistance, as previously discussed: every single ticket is being prioritized to ensure that we firstly attend the more urgent matters.
I checked all of your tickets (4 in total, correct me if I’m wrong) and I cannot agree with your statement that our team provided:
vague and somewhat confrontational customer service.
So, although the referral link wasn’t used accordingly, yet our team walked the extra mile and offered you a goodwill gesture.
Nonetheless, feel free to send me a DM should you wish to further discuss your constructive feedback about our service - I’ll be happy to do so.
- As of the free share value - here you have the answer.