I signed up to T212 after the crash using a friend’s referral link based on the promotion of us both receiving a free £100 share, which neither of us received. I contacted customer service and received a promo code over one month later which turned out to be a free share of National Grid worth £9 which was very disappointing - and my friend received nothing at all. I eventually sold this share to use towards something better.
Then I referred a friend who set up an account using my referral link and neither of us received a free share either, and T212’s customer service simply didn’t respond to this despite me providing them with her details and also her own unique link to try and prove my claim.
I then referred my brother and we did both receive notification of a free share instantly. He received National Grid and I received Royal Dutch Shell B, another disappointing result based on the advertisement. Therefore I also sold this share and put it towards something better.
Then this week I referred my Mom who set up an account with my link and neither of us have received a free share, and T212’s customer service team simply told me that my link wasn’t used which is categorically untrue as I sat with her to set up the account and contacted them instantly after doing so due to my previous issues with this.
I am extremely disappointed with Trading212 overall, as while I enjoy the app and have a fair amount of money invested (for the average person) the customer support is so poor that to be honest I’m considering leaving - especially when Robinhood makes its way over to the UK. The customer support team have consistently refuted my customer support cases by telling me the reason I haven’t been receiving shares is because I use ad blockers, they give me responses that are nothing to do with my inquiries, or just simply do not respond at all. To be clear, I would send my referral link directly from the app to an email or phone number and my referees signed up either using an iPhone or MacBook with no ad blocking software and default Apple privacy settings. The only exception to this was my brother who used a Windows laptop - and I have even informed customer service of this to try and help. On every occasion I have contacted T212 from the iPhone app instantly with the details of the account that used my link, and my enquiries are simply ignored or denied. I can’t seem to be taken seriously or put through to anyone more senior who could help, and so posting this feels like the only way to finally get someones attention. There is a clear difference between the advertisement implying I should have received near £400 in free shares rather than £15 and nothing for two more referrals.
This is just an incredibly frustrating situation as I feel the advertisements are misleading and the customer service inadequate - particularly as the amount implied in free shares from referrals would have made a significant percentage of my current portfolio as a new, young retail investor. I hope this doesn’t come across as excessively confrontational, but I really would like T212 to appreciate and help fix this for me as I doubt I’ll continue to refer people or perhaps even question holding an account if it isn’t addressed. Could somebody from @Team212 please help me out with this? I doubt I’m the only one!