Order execution could be delayed [14th of December 2020]

Order execution currently could be delayed as our intermediary Interactive Brokers are experiencing connectivity issues, which completely hampers our ability to process trades.

Update on 09.12.2020: the issue above is affecting IB again. Further details can also be found on their service status page.

The issue above was resolved already.

Thanks for letting know, @Tony.V. I just came to see if this issue has already been reported. I’ve got orders stuck at ā€˜cancelling’ since the last 20 minutes or so.

@Tony.V is it possible the devs can use the notification system so that it pops up in app/desktop to display this?

Out of the 700,000+ users we only have ~1000 of those in the forum that might see this.

I can imagine at 2:30pm on US open people will be flipping furniture, if they don’t realise there’s a possible issue.

@phildawson Absolutely reasonable, and we’re about to send it (we were expecting further confirmation from IB about the status of the issue).

Latest update: IB confirmed that they are experiencing issues with their data center in NY. Status reports can also be found here.

Interactive Brokers have been very unreliable over the last couple of months. I was under the impression that they were the best of the best. I wonder what’s going on there.

Better.

Thanks for the update.

Please keep us informed on when this will be resolved so we can confidently trade. :wink:

Relevant would be to check also their Status page here.

Much better Comms than usual here guys
Thanks. It is appreciated. Will wait and see what happens.

At last, a customer service notification by T212!!!

Obviousness not great but thanks for letting us know. :+1:

Not sure if this problem at IB affects the CFD side but there was no notification there. Just a headsup.

Better comms, as others have said. Thank you.

Still frustrating though

@pipo It doesn’t, CFD trading is not affected.

I can only hope IB gets this sorted asap as we approach possible final hours of brexit. Am just about setting up my stop loss incase all hell gets let loose :disappointed:

They did… This popped up as a notification, at least on Desktop.

@Outshine the notification was added after that post was made. read the post below

Thanks for letting us know and I love the notification in the app and on some stocks when we open them, thank you for the transparency!

If you give orders, use only limit orders , no market orders !

I don’t tend to say it easy…

But T212 today you are legends.
Shit happens but GOOD COMMS is important!

Keep the good work!!