Can someone please help me!
Last week I decided to switch from a € account to a $ account.
I closed the other one, then tried to open this one, but mobilephone proof of address is no longer accepted!!
I have no other utility bill in my name!
My bank statement does not have my address on it. I even went to santander to ask for my address to be put on, they advised me they could not and would not do this.
My revolt statement which contains all the data required was rejected.
My most recent tax later was rejected.
As a last resort, I remember I have a padron , this is the official Spanish document to prove where I live.
At first it was rejected.
Then on Tuesday I was told it does qualify, and it would be passed to the ID team.
I have written twice using the same chain link since and no reply.
So I started a new one who said “bank statement” i showed them old email chain who then said They would chase. … and chased this afternoon and still silence.
I tried submitting padron the official way, and it was rejected.
If I have no utilities in my name
If my tax document was rejected
If my revolut banking statement was rejected
If my mobile was rejected
If my banking statement does not and cannot contain my address.
If my padron was rejected, then accepted, then 3 days of silence…
What exactly do I do now?
every time I send a new email, I either get no response, or told banking statement , and the circle begins again.
If someone from trading212 could read this and resolve this that would be great.
At the moment all i get is… ill chase it up, then silence.
thanks in advance
Someone somewhere must be able to help.