To sell this equity you need to buy it first - I have but can't sell

🤝 Help
1

(Shouldn’t there be a forum for bugs/issues?)

Getting message (see img) when trying to limit sell, despite owning all shares.

After several more attempts, it rejected saying I had insufficient funds!

212-Sell need it first-20201113081259
212-Sell need it first-20201113081259355×613 14.7 KB

Oh great, and now the price is going down - C’mon T212!

2

If your shares are in a pie, you first need to take them out of said pie to sell them.

1 Like
3

They weren’t, Moul. Thanks anyway.

4

Have you already tried to sell them then trying again, sometimes it takes a while other times it can go quick?
what I mean is if you try again that message may appear.

5

Thanks @Col1948.

It happened from the off and repeated several times. I’ve seen it before but dismissed it as me being stupid but this was incontrovertible.

It’s scary. I lost profit.

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6

Hello @MikeC,

It is possible that you had an already active pending order, which prevents you from setting another one on the same quantity.

7

Thanks @PeterA. As I said above, it began from the first instance. I clicked the ‘Review order’ button several times after seeing the message before closing the window and repeating the procedure again.

There was no pending order.

8

I’m not looking for compensation but it would be excellent customer care to have this acknowledged in some form with a view to having the issue fixed or explained. I didn’t ‘lose’ money, and it wasn’t a lot of money involved, but next time someone might get in a right tangle.

Personally, I believe the messaging was probably wrong and something else was happening, but what do I know.

Trying to feedback and make your product better here guys (and gals).

9

And shouldn’t there be a forum for issues and bugs like this so they don’t get buried - would be helpful to your engineers, I’m sure.

1 Like
10

Ahem, quality assurance people.