A lot of us are also on discord groups, and there was a lot of people posting the comments they were banned for, which were harmless, some were banned for 1 year, one person was banned for 1000 years.
The fact that youāre banning people from the forums who are just discussing all the issues? Sure some of them may have deserved it by taking things too far but others are rightfully annoyed and just engaging in discussion on here
Iām not sure which mods were doing the bans, but they need to be looked at as many were completely unjustified and itās only serving to hurt your reputation more.
I fully expect a ban for something as small as this post after the way the mods here have been going.
Our community is a place where people can share ideas and constructive feedback while following the guidelines available upon creating the account. Toxicity and false accusations are not in the spirit of what weāre doing. Furthermore, most of the banned users got their posts flagged by different users or moderators.
To lock people out of the community for in your words ācausing dissentā when some comments were as simple as āT212 havenāt replied to my support email for monthsā and āWhatās up with you why are you doing thisā just isnāt fair.
Even if you want to ban people for such small reasons, ban them for a week or two not for a full year.
Ofcom gets a bunch of stupid reports every day about miniscule things, that doesnāt mean they should be listened to, people flag for a variety of stupid reasons.
Like I said, some may have deserved it but Iāve seen the other posts people were banned for and itās excessive.
Sorry to say that, but thatās not true. In fact, we have a team dedicated to help to support related questions received in the community, and we contact via DM each client who has a similar inquiry.
The users I suspect youāre referring to were dedicated to spam accusations under some of the popular topics, totally disregarding what our team shared regarding the same matters.
Having been around the forum for a while now, I can say from experience people donāt get banned just for voicing their opinion, or even for criticising the service.
There are a number of regulars who will agree with me on this, and a number of us regulars have also at some point voiced criticism in some form. The difference being, it always remains matter of fact, level headed, and doesnāt degrade to personal attacks and/or wildly unfounded and outrageous claims, of which there have been MANY of the last few days.
I agree with you, that some deserve to have been banned, but Iāve seen some of those who were banned and they were doing just that, voicing their opinion and criticising the service, but many of them were NOT doing it in a degrading way or using personal attacks in what they were saying.
I can link some of the comments on here later to show what some were banned for.
I myself have had no response a few times from support via the trading platform email, so someone should not be banned merely for pointing that out,
Can we at least get some of the bans looked at? And remove some of them, with no way of emailing after a ban and for many Iām sure being caught up in bans for bad reasons it needs lookng at.
DannyMoffitt i got banned just because i said Trading212 have outage and is down when we couldnāt login to APP or Web. I cant see any rude or misinformation it was the truth. I think some moderators have issue with critics.
This is exactly what Iām talking about, itās obvious there was a blatant misuse of bannings over the past few days and some mods just got trigger happy with it
People getting banned for telling their opinion! this is crazy you cant just ban people because they have their own opinion! dont be fooled by Trading212 they only want people to be like oh wow Trading212 is the best please you cant even have your own opinion about them as soon as you do they ban you!
@VALENTINA We never had any issues with people criticising us. Thatās why we created this forum - critique and feedback helps us improve our product. We only ban people who post offensive messages and do not keep the good tone of conversation.
You can see from a poster that that is simply not true, and the images people have shared on discord of their comments and then their ban also paints a different picture. They may have been annoyed but they were definitely not offensive, so clearly they were banned for criticising.
Exactly! Iāve seen people getting BAN for stupid reasons this isnāt a FREE SPEECH! Iām I getting ban because I put explanation mark here and capital letters? Come on this is forum for a reason you got to understand peopleās frustration. I havenāt seen nasty comments or anythingā¦
Exacly! Give us a strong example where you ban someone because they said something offensive? This is just selectionā¦ these who speak out will be blocked these who sit quite and pretend its normal day will stayā¦