Hello, I have a Limit Buy Order in the system at the moment, which I have requested cancellation, but it has been stuck in “Processing” for the last 80 mins (pls see screen shot below). I have urgently emailed support but haven’t heard back yet. Has anyone experienced this before? Any advice to f…

This problem happens from time to time, which is quite annoying. There is no clear solution other than contacting the team @Team212 .

Thank you very much for replying @seabream ! I have emailed support on the webform, but have not had a response yet, I’ve also called, but no one answered. Do you know if there is any other way to reach out to @Team212 ? It is still not cancelled (pls see screen shot below). This seems to be a seri…

Market orders are accepted as usual, the issue occurs only with pending orders - we’re not getting a confirmation from Interactive Brokers that the exchange has accepted the pending order. This could be either due to IB or the exchange itself, they’re looking into it.

@seabream thank you for the suggestion, I have called a few times but no one has answered so far… @David thank you very much for trying to resolve it! Hopefully it gets fixed soon. The price is now at 2.20 (see screen shot) and the limit order is set at 2.19 and the price has been moving down… £50…

Hi David, any update form IB? The price has now moved to the Limit Order Price, and is still going down. [7]

@David The price has moved below the Limit Order price now, if it is still not cancelled and gets executed, it would start incur £25 losses per every 1p movement… Has IB given us any update? [8]

@Simon7 Nothing yet but I can see that the last request to IB was “cancel” so it should get cancelled at some point.

I’ve also got this happening on a Realty Income order. It isn’t urgent for me (my position’s going to be ok either way around) but it is extremely frustrating.

@David Thank you for the update, hopefully it has been cancelled, please keep me posted if you hear anything @SWPhilosophy Sounds like a very smart position you have there :). Frustrating indeed, you can’t get out of the position when the market move against you for hours, and the fund can’t be us…

Urgent: Pending Order Cancellation Problem

🤝 Help

seabream June 12, 2020, 4:19pm 4

if it’s urgent, I’d suggest you call them by phone

Order stuck on "processing"

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Order stuck on “cancelling” 🤝 Help	150	4987	May 30, 2021
Limit order cancelling 24hrs+ 🤝 Help	7	9896	January 25, 2021
Orders stuck in processing 🤝 Help	27	2204	May 27, 2020
Some orders are executed with a delay by our execution intermediary 🤝 Help	27	1765	February 2, 2021
Pending order - processing - ✅ Solved 🤝 Help	65	13204	July 8, 2020

Urgent: Pending Order Cancellation Problem

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