Just tried to change my address following a house move yesterday.
I tried Monzo first, login, little pencil icon, fingerprint verification done.
NatWest login, chat to the rep, type new address, done.
Revolut login, pencil icon, fingerprint verification, done.
HMRC login, edit details, fingerprint verification , done.
NS&I login, edit details, type new address, phone verification, done.
Now Trading 212.
Login, go through 2FA, navigate to personal details no pencil to change, speak to rep, receive a list of 6 ridiculous things that no other financial institution (including the big boss) needed. Have the most frustrating 30 minute chat with two reps that refused to help.
Outcome: Failure to get address changed Waiting up to a month with my account registered to the wrong address for a statement to come through.
Think by-chance you’ve got this system wrong Trading 212, with everyone’s interpretation being so different to yours?