Address verification problem - ✅ Solved

Hello, I’ve been trying to verify my address for about a month now but all the documents I sent got rejected.
The last document I sent was a recent bank statement with a stamp on it but it also got rejected. Please help.

Have you emailed the support team at : id@trading212.com ?

If not, they should be able to help in processing this application.
Hope this helps.

I contacted id@trading212.com multiple times but got no answer

I can see where the issue with the documents comes from. Will DM you with instructions on how to proceed with your account.

My account is verified now, thank you very much for your help @Michael.P

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Hi Michael, I need your heelp. Trading 212 have been asking me for a bank statement, but the bank statement supplied by my bank does not include my address. Could I use the electricity bill?

As proof of my address, I propose an electricity bill. Who is listed as the owner is my wife. So here I leave you the proof that we are married and the proof that we live at the indicated address.

I will DM you with instructions.

Hi Michael , I’m also having trouble verifing my address . I just got my bank statement today with current date and bank stamp but still got rejected today . Please can you help me I don’t got any other document and I really want to start using your service !

Welcome, Endrit. I will DM you with more information.

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Same verification of address problem here Michael, need your help…

  1. Have provided via upload and email to info@trading212.com and id@trading212.com
    One CitiBank June 2020 statement with dividend transactions showing my address, account no, dividends in pdf format from CitiBank.
  2. Have also provided separate CitBank statement with June 2020 bank transactions showing, address, account no.
    Both statements in pdf format from the Bank.
    All as per your verifying documentation info page.
    Prior to that also uploaded a utility bill from June showing all the above mentioned.

Please help.

Regards,

AH

@Holmen I can see that you’re discussing the matter with our team via email. Please refer to it to avoid any chance of miscommunication.

Hi Tony,
After a load of communciation back and forth, I have today received a message from your Kiril P onboarding specialist finally confirming my CitiBank statements are valid but they need more transactions?

The message says:
“I would like to confirm that the provided bank statement is a valid proof of address document. However, as a regulated broker, we are obligated to require a more detailed bank statement as a precaution against money laundering”.

“Keeping this in mind, I would like to kindly ask you to provide us with a bank statement that contains more transactions in order for us to be able to verify your account.”

  • No one is verifying an address by going through the number of transactions of their new clients bank statement?

Further to that Banks are regulated to prevent money laundering and have all precautions in place, especially large global banks like CitiBank.

KEY TAKEAWAYS for Brokerage requirements

  • Brokers need personal information to comply with tax laws, anti-money laundering regulations, anti-terrorist financing requirements, record-keeping procedures, and determining suitable investments.
  • Broker-dealers in the U.S. need a Tax Identification Number (TIN) from their clients, which is usually a Social Security Number (SSN).
  • Non-U.S. citizens can usually use a valid passport number, an alien registration card number, or other government-issued ID numbers instead of an SSN.**
  • Other frequently requested information includes name, address, and date of birth.

That is the list of requirements for brokerages, please note that bank statements are not even included.

  • The highest form of verifying an address is a Government issued ID or document.

Please advise if you still need anything further from me after reading this message.

Otherwise I would like to start using my new Trading212 account as soon as possible by getting it activated.

Regards,

AH

@Holmen, I’ve just reviewed your documents and it appears that the format of your Bank Statement is the issue as it can only contain a limited amount of transactions on it.

Nevertheless, this is not your fault, so we have done the necessary steps from our end and your account is now active.

Thank you Michael, that is great. Will deposit funds this week and subsequently start trading.

It’s good to see that I’m not the only one that’s been struggling with the proof of address step of the process. I have felt so upset, frustrated and actually insulted by the way the customer service contacts have robotically responded to my message (and slowly, incredibly slowly!- I mean, do you guys just work two hours per day or something?). My specific problem is that Taiwanese bank accounts statements do not show an address on them. As far as I’m aware, I’ve complied with the workaround option provided by the customer service operatives, of emailing them two documents, one bank statement and one other showing my address (my residence permit). I do not know what is wrong with what I’ve sent you, and you are not replying to me at all to tell me whether it’s ok or not. I have just had someone state that “I can confirm that we need blah blah blah from you, which you can email to blah blah…”, but this was after I’d already emailed the documents you requested, as far as I am aware, entirely in compliance with your stipulations. The customer service emails come across as if they’ve been written by an AI, they just don’t make you feel like your specific questions are being responded to at all. That is why I say I feel I have been insulted by this process. I really hope that someone here sees this and can give me feedback on why things are like this at Trading 212. (Anecdotally, my experience with setting up an account with etoro couldn’t have been more different. They were almost intrusively willing to help! But when you’re just starting out with investing you actually need that, as it can be nerve wracking.)

I’m sorry to read about your experience - it’s definitely not the way how we want you to feel about our service. I’ve checked all of your tickets, and I agree that the provided assistance could have been faster.

On the other hand - the workaround suggested by us is more time consuming as we need to translate & verify the newly requested documents. Nonetheless, I’m positive that shortly we’ll have all this sorted out. I’ll send you a DM to further continue the topic.

@engr.jehanzeb
tim can you follow?