Good evening, Let me put you in the picture. I currently reside in Spain and under current legislation I am obliged to declare all deposits made in foreign entities (Form D6). In order to complete the documentation, I need the monthly statement as at 31 December. My surprise was that when I looked …

Welcome to the community. Having worked in a support role for a crypto community/exchange I can totally understand why your feeling this way but, to be totally fair to support, if using the same system we used it’s a nightmare getting through all the tickets coming in. Your ticket is submitted an…

sorry if it sounds callous, but not checking your account details were correct is your error, not the customer service team. what you can do next time is check much sooner than your deadline that all details are correct and verified so you have a smooth experience. As cash has mentioned, there is …

Never knew they had a priority section glad to hear that. It would be good for support to do a video on the daily figures they are dealing with. I know when we did it a lot of people that were certs to send multiple tickets thinking it was all in one chat stopped completely. Users had more patien…

I forget which team member posted it, but I believe they said that ID verification is handled 24/7 by the ID team. my take away is that the other teams likely work the standard shifts as they are more or less general queries et cetera.

It was actually me this was replied to believe it or not lol [image] Issue with proof of ID verification 🤝 Help @pasquale_riganello If a document has been pushed back a new window will pop-up in your app and prompt you to upload the new one along with an explanation on wh…

First, at no time have I said that it is not my fault that I typed the wrong email. Second, this can not happen in any serious registration system because they send you an email verification email (I have not had to go to my email to accept anything to verify the account). Thirdly, you are not in …

I realise that their workload will be high, but perhaps if their volume is so high they should allocate more resources to customer service. I am not criticising your employees, but the company as such for not improving service. Thank you for your attention.

Sure, but is not the same case and i don’t have the same experience. I just need that they change my email and resend me de documentations. Thanks anyway.

@jorgegarciax2 Greetings. I’m sorry to hear you had to wait. Our usual response time is significantly lower and at the moment a number of measures are taken in order to catch up with the demand. I will send you a DM to arrange everything related to your request.

@Michael.P Thank you for your attention, I look forward to it.

Poor customer service

🤝 Help

Cashurkash January 28, 2021, 2:50am 6

It was actually me this was replied to believe it or not lol

Topic		Replies	Views
Account trading212 🤝 Help	7	406	June 7, 2020
Upcoming improvements & community threads 🤝 Help	5	5463	November 1, 2020
Accounts verification delay 💬 Trading 212 chat	0	1258	March 11, 2020
Sign Up Verification 🤝 Help	20	2668	February 21, 2021
Me rechazan la documentación de obertura de cuenta 🤝 Help	14	1040	June 5, 2020

Poor customer service

Related topics