I tried to make a Sell order of COCP stock on Thursday evening. The order failed and I received a notification on both my phone and desktop:
“SELL (number of shares) COCP Your order was cancelled due to insufficient funds”
Obviously this is very concerning that I cannot execute an order. I have paid for the stock so I do not see a reason why I cannot sell it.
The amount of stock I wanted to sell was incorrect in the notification.
At the time of the order I had less than 10% of the total value of the shares in my free funds. But I only tried to sell about 25% of my shares? I did have a Stop Limit order on my shares, but these appeared to be sold several hours earlier according to my history.
My friend has had a similar experience with off loading shares. He said he had to restart the app to sell his shares. I used both my computer, laptop and mobile to attempt to sell the shares with no luck.
I’ve tried contacting Trade 212 support but I’ve not had any luck with them. A representative got in touch with me to say my query in been processed, but I have not heard anything for nearly 2 days now. Really not impressed.
Any help would be greatly appreciated.