Urgent: Pending Order Cancellation Problem

[David]

@imtiajmeah We’re looking into the case with the stuck order. As for Novacyt:

Sick of seeing this and cant cancel or anything

@revelcsi1iicidem This doesn’t depend on us, we can’t make an order modifiable that hasn’t even been acknowledged by the exchanges yet. We route the order to IB. IB route it to LSE (example). Until LSE acknowledges the order “:+1:” we don’t get a confirmation response from IB because they don’t get one from LSE.